Jewellery Care


Each piece of Kaitlin James jewellery is crafted with quality, longevity and the idea of "future-heirlooms" in mind.

Taking care of your Kaitlin James jewellery is important to ensure they last a lifetime. We design and craft our work with both purpose and sentiment, so it is worth putting in the time and effort to clean, care and protect your investment.

You will receive a jewellery care guide with each Kaitlin James order and unfortunately faults and damages caused by not following these care instructions will
not be eligible for return, refund or exchange and will void warranty.


Can I wear my jewellery in the water?


Kaitlin James jewellery is lovingly crafted with quality metals such as 14k Solid Gold. As a precious metal, It is best to avoid wearing when engaging in activities like swimming as the chlorine, salt and other chemicals will cause damage to your pieces.

We also recommend removing your jewellery while engaging in any activity that may cause loosening, abrasion or damage
such as physical fitness and gardening

How should I clean my jewellery?


Our jewellery can be cleaned by using a soft cloth (100% cotton is best)

What else should I know?


Remove jewellery when applying soaps, lotions, tanning products and/or other chemicals

Use caution when changing as chains, charms and other hanging components (including drop earrings) can snap or snag

We do not recommend using a chemical solution to clean your Kaitlin James jewellery as we use natural, earth-mined gemstones that may be affected by such harsh acids/components. For questions regarding a specific gemstone, please contact our team and we can help.